Frequently Asked Questions

Question’s We’re Most Asked

Do you have a minimum spend?

Yes, we have a minimum spend of £30.00

Do I have to sign-up for a subscription order?

Not at all. During checkout, you can select whether you want your order as a regular subscription delivery or a one-off delivery. When you sign up to our subscription service, you get access to our Coast To Home VIP Loyalty Scheme with discounts and surprises from your second order, subscription only offers and competitions.

If I sign up for a subscription box, am I tied in?

Definitely not, you can stop your subscription with Coast To Home at any time. To stop your subscription order, all you’d need to do is email one of the team at ahoy@coast-to-home.co.uk

I have a sign-up discount code. Where can I add this?

If your discount code is for your first subscription order, you can enter your code during the checkout process. Once you’ve set up your account and popped in your address, you’ll be asked to choose between a subscription delivery or a one-off delivery. Select Subscription delivery and how often you’d like to receive your order. You can then click on the Have you got an offer code? Button in your basket and pop in your discount code.

What happens if I am not home to receive my delivery?

If you’re not at home, don’t worry! We will ask you to add special delivery instructions to your account. We will always leave your Coast To Home order in the safe place listed in your account.

How is the food packaged and does it stay fresh?

We deliver your order in temperature controlled recyclable boxes with recyclable ice packs, keeping your food chilled for up to 36 hours. Our ice packs may melt while your order is out for delivery; however, we test our box temperatures weekly to ensure our minimum chill time doesn’t change.

Is all your seafood sustainable and traceable?
Our beautifully wild produce is brought to you from local independent fishing vessels, who are just as passionate about sustainability, catch care, and delivering stunning fresh fish to you as we are.
All our fish is fully traceable with details of the boat, fisherman, date, time and catch method all available and detailed within your order.

Orders & Payments

Do you have a minimum spend?

Yes, we have a minimum spend of £30.00

Do I have to sign up for a subscription order?

Not at all. During checkout, you can select whether you want your order as a regular subscription delivery or a one-off delivery. When you sign up to our subscription service, you get access to our Coast To Home VIP Loyalty Scheme with discounts and surprises from your second order, subscription only offers and competitions.

If I sign up for a subscription box, am I tied in?

Definitely not, you can stop your subscription with Coast To Home at any time. To stop your subscription order, all you’d need to do is email one of the team at ahoy@coast-to-home.co.uk

I have a sign-up discount code. Where can I add this?

If your discount code is for your first subscription order, you can enter your code during the checkout process. Once you’ve set up your account and popped in your address, you’ll be asked to choose between a subscription delivery or a one-off delivery. Select Subscription delivery and how often you’d like to receive your order. You can then click on the Have you got an offer code? Button in your basket and pop in your discount code.

When is payment taken for my order?

If you’re placing your first subscription order, or ordering a one-off, payment will be taken and your order will be processed on the same day you place the order. You cannot make changes to these orders.

For subscription boxes after your first, we take payment five days before your delivery date when your order processes. If you change your upcoming delivery date this will affect your payment date.

What payment methods do you accept?

PayPal that accept all major debit and credit cards.

 

My Account

How do I amend my personal details, delivery, or billing addresses?
You can do this by logging into your account and selecting Account details. If you are updating your default delivery address, please make sure you also update this on your next three upcoming boxes. You can do this by clicking Manage subscription and selecting the correct address from the drop-down menu. Any orders after this will automatically update.
How do I update my delivery instructions for my order?
You can do this by clicking on Account details in your subscription, selecting your address, then editing your safe place. Delivery instructions must be no more than 50 characters in length and please prioritise the exact location where you’d like us to leave your box, i.e. behind the green recycling bin.
How do I update my payment details?
You can do this in your account under Account details by clicking the Change button underneath ‘Card details’.
Where can I find my previous orders?
The details of your previous orders can be found in your account under Order history.
How do I refer a friend or family member?
If you’d like to refer a friend or family member, click on Recommend a friend in your online account. You’ll be able to register with our scheme and share with as many friends as you wish.
How do I close my account?

We will be sorry to see you go, but if you need to close your account please email ahoy@coast-to-home.co.uk and will be in touch to close this down for you.

Deliveries

What is the delivery charge?
We are currently only able to ship to UK Mainland only. We do have a minimum order value of £30.00. All orders are shipped with DPD Next day courier service. Delivery is £2.95 for orders under 5 kg and £4.95 for orders over 5 kg in weight. Free delivery on all orders over £75.00 to UK Mainland. 
What days do you deliver on?
Tuesday to Saturday. Bank Holiday’s may differ. 
Can I choose the time of delivery?
We don’t currently offer the option of selecting a delivery slot/time. You’ll receive a delivery notification via text or email on the day of your delivery with a one-hour time slot. We also take delivery instructions if you’re not home when we’re due to deliver.
What happens if my delivery is with DPD?
We use DPD for 90% of our deliveries. On the morning of delivery, you’ll receive a text or email notification with a one-hour delivery slot. This notification will also have the tracking number for your reference. DPD deliver between the hours of 8am and 8pm.
What if my delivery is with Coast To Home own drivers?
You will receive a time slot on the morning of your delivery and a tracking link so you can keep an eye on your delivery. Our drivers deliver between 9am and 6pm and will take a photo of your box in your safe place should you not be in.
Do I have to be home to receive my delivery?

You don’t have to be home when we deliver. When you place your first order with us we will ask you to add special delivery instructions and these will be stored on your account. We will always leave your order in the safe place listed in your account. As we deliver perishable goods, we are unable to re-direct a box once it is with our courier service.
How is the food packaged and does it stay fresh?

We deliver your order in temperature controlled recyclable boxes with recyclable ice packs, keeping your food chilled for up to 36 hours. Our ice packs may melt while your order is out for delivery; however, we test our box temperatures weekly to ensure our minimum chill time doesn’t change.
What do I do with my empty boxes? Can they be recycled?

Our cardboard boxes are FSC certified and can be put in your regular household recycling. The ice packs are also 100% recyclable and are filled with purified water. The water can be poured away and the plastic popped in your recycling (although we suggest re-using them as they make great picnic box or lunchbox coolers). The silver liner is currently the only thing that is not recyclable, and we would suggest putting this in your household waste.
Is there anywhere in the UK you can’t deliver?

We are unable to ship outside the UK Mainland currently.  

Our Fish & Shellfish

Is all your seafood from Cornwall?

The majority of our product is sourced from our local fisherman fish the inshore waters of the Cornish coast, landing daily in St Ives, Newlyn, Porthleven, Falmouth, Hayle and Portreath just to name a few! By choosing to buy your seafood from us, you are supporting the Cornish fishing industry!

If we are unable to source from Cornwall, we tend to use our trust suppliers in Britain and sometimes abroad when required. 

Is all your seafood sustainably caught?
Without doubt, one of the most important factors in our business is the sourcing of sustainable species. With this in mind, our buyers work hard to source sustainable fish and shellfish from the local Community and further afield, with the aim of minimising the effect of overfishing, thus ensuring the survival of livlihoods and species for years to come.
Is all your seafood traceable?

Our beautifully wild produce is brought to you from local independent fishing vessels, who are just as passionate about sustainability, catch care, and delivering stunning fresh fish to you as we are.

All our fish is fully traceable with details of the boat, fisherman, date, time and catch method all available and detailed within your order.

Why is seasonality of fish important?
We feel it is our duty to educate and inform our customers about the variety of fish and shellfish available on their doorstep. We have been instrumental in championing relatively unknown species, such as the Cornish Megrim Sole, as a viable alternative to other species which are threatened with overfishing. Not only does this serve to increase interest in Cornish fish, but also is in keeping with our ethos. Learn more about seasonality here.

Have A Question?

Get in touch

Please email, call or use our web chat to speak to Patrick or a member of the Customer Team, who will be happy to help with anything at all. Our Customer Team are available Monday to Friday from 8AM to5PM.

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FREE DELIVERY ON ORDERS OVER £50.00
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